Customer Service

1,Are your edhardy merchandise authentic?1 Are your edhardy merchandise authentic?

Our merchandise are not manufactured by the authentic brand companies, but are made with manufacturing facilities that the origin brand companies utilize, such as the durable materials, professional craftsmanship and custom color way. Our replicas do not mean poor quality . They are made following the standard of original ones, almost tells no different to the original ones, We have an excellent reputation on the Internet for selling Brand T-shirts, jeans and other clothing. You are all satisfied with the quality products from us. If you are not sure of our offers, you can place a sample order to check first.

2,How do I order on edhardystorm.com?

Ordering on edhardystorm.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

3,Do you ship your merchandise worldwide?

Yes, we will send our merchandise worldwide by international express mail, and it usually takes about one week before you receive your parcel.

4,How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail, at present we do not offer overnight shipping.

5,How much shipping will be charged for each order and how can I track my parcel online?

The tracking information will be sent by email once the items have been shipped. We will charge you £ 5.99 pounds as the shipping fee. No matter where you locate and how many products you purchase, only £ 5.99 will be charged.

6,What kind of currency do you accept?

At present, we accept GBP.

7, What should I do if my order never arrived?

Click the "My Account / Order Status" link of our site to track your order status. Be sure that all of your orders have shipped already. If your order displays your package has been sent, and you don’t receive it in 2 weeks. Please contact customer service for assistance.

8,How can I make returns or exchanges?

We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us by email at service@ edhardystorm.com.

9,Things are usually cheaper if they are bought in bulk. Are they?

Yes , it's sure! It will be cheaper if you are a bulk shopping

10,What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

11,When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).